Customer Service Representative (m/f/d) - German Speaker
- Cabka Spain S.L.U.
- Work experience
Cabka develops clever and transformative solutions for shipping goods around the world. We take plastic waste and transform it into reusable transport packaging. This is how we turn the used into the useful. Transformation is our power because we know that while resources are limited, possibilities are endless. Together with our customers, we transform entire supply chains and beyond, combining technology, innovation, and sustainability. To us, success means creating solutions that are optimal for our clients and for the planet. In Cabka we believe that every transformation starts with a group of passionate, dedicated, and innovative people. It is for them that we live a culture of inclusion, respect and trust that is strongly aligned with our values RESPECT, PASSION, CREATIVITY, ACCOUNTABILITY.
We are currently recruiting for a
Customer Service Representative (m/f/d) - German Speaker
In this exciting role, you will
- Support the field service in the area of responsability including data management in CRM System
- Process orders from order confirmation to handover to logistics / shipping and final invoicing
- Telephone communication and written correspondence with customers
- Create and active tracking of outstanding sales offers
- Contribute to a smooth process from the preparation of the offer to the delivery of the goods
- Telephone advice to existing and potential customers on product issues
- Entry and coordination of delivery schedules
- Creation of offers and statistics
- Support in handing complaints
- Address customers in the event of payment delays
Your profile
- Business Economics / Organization Management / Digital Management / Supply Chain or similar majors
- Strong experience in Customer Service / Backoffice Management
- Very good spoken and written German mandatory
- Fluent spoken and written English
- Willing to travel abroad 30% of the time
- Experience in B2B business / industrial environment beneficial
- Experience in international matrix environment a plus
- Outcome-oriented approach and analytical skills
- Ability to work independently, as well as part of a team in a fast-paced environment
- Independent, self-motivated, and structured work style
- Strong communication skills (internal and externally)
- Persistence mixed with a high level of motivational skills and enthusiasm
- Intercultural competence
What we offer
- Passion, a sense of responsibility, mutual appreciation, and respect as corner stones of our corporate culture
- An exciting job with the premier manufacturer of recycled plastic pallets and large containers
- Dedication and joy in our day-to-day work
- Responsibility and space for creative ideas
- Secure long-term employment
- Individual, international development opportunities with interesting career prospects
- Attractive compensation package
- Modern technical equipment
